JONATHAN HELD

3615 222^nd Pl SE

Bothell, WA 98021

Jsheld@hotmail.com

 

CAREER SUMMARY

 

Goal-oriented engineering and quality assurance manager that has an unbridled passion for ensuring that good software products are the best in class.  A respected leader, with proven technical ability and extraordinary leadership and communication skills.  Brings a unique background with vast experience and expertise to the field of software development and testing and is highly regarded within the field.  Fully committed to providing and implementing dynamic and compelling solutions that meet ongoing business objectives.

 

WORK EXPERIENCE

 

Microsoft       8/2010 – Present

Redmond, WA

Engineering Lead:

 

·   Provided comprehensive guidance regarding the analysis of telemetry, encompassing measurements central to ascertaining the health of multiple services and the ability to react to live site problems in a meaningful and timely manner.

·   Implemented the telemetry necessary to evaluate those functions that were critical to quality, subjective measures provided by customers, and Key Performance Indicators (KPIs) that effectively evaluated Microsoft’s support ecosystem.

·   Senior software developer on both the support.microsoft.com and Agent tooling teams.  Utilized ASP.NET, MVC, and Angular JavaScript technologies to implement these web services.

·   Managed six other testers in the development and testing of the Windows Notification Services and Skype.

·   Worked closely with other divisions across the Windows Live organization to synchronize and leverage test resources so that the overall cost of testing was significantly reduced.  Focused on improving test scheduling and task estimation with the goal of process improvement.

·   Acted as a mentor for junior testers and frequently provided invaluable brown bag sessions on various testing topics that allowed others to quickly learn new methodologies that they could then accordingly consider when drafting their test plans. Frequently reviewed code and applied best practice guidelines to ensure that quality was enforced before code was subsequently checked into the depot.

·   Led the test integration effort into the build system to ensure that test code was built in conjunction with development code and did not result in any build warnings or errors.

·   Documented best practices and strategies for effective testing.

·   Developed an emulator to support the testing of our account mirroring service.

·   Developed numerous troubleshooting tools to assist in the debugging of our cloud-based services.

·   Developed several applications for Windows Phone using Silverlight and XAML technologies.

·   Developed the replacement for support.microsoft.com and the unified customer service tooling utilizing Angular JavaScript.

·   Continually recognized for outstanding leadership and technical excellence.  

·   Experienced in both traditional waterfall and agile development software development methodologies.

 

FedEx7/2007 – 8/2010

Memphis TN

 

Quality Assurance Manager:

 

·   Effectively managed more than two dozen vendors and employees to orchestrate, develop, and implement comprehensive testing strategies with the goal of standardizing and modernizing the company’s Information Technology (IT) infrastructure.  Provided direction and guidance around IT modernization, looking for every opportunity at maximizing cost savings.

·   Led the development effort to seamlessly validate all IT modernization efforts.  Automated the reporting of results of this effort so that all stakeholders could monitor overall progress and have metrics and measurements whenever required.

·   Performed the functions of several individuals by managing the quality assurance efforts of multiple projects spanning the FedEx Enterprise product portfolio.  Led the coordination of multiple test teams across projects and applications.

·   Found opportunities for process improvement by developing a comprehensive test dashboard reporting system used across test organizations.  This system effortlessly and seamlessly aggregated test information from disparate data sources and provided concise, detailed and dynamic information to stakeholders.  The Live Status Reporting (LSR) system was built using ASP.NET, C#, SQL Server 2005, SQL Server Reporting Services (SSRS), Internet Information Services (IIS), Ajax, and RSS technologies.  This core infrastructure improvement initiative was directly responsible for promoting the use of .NET technologies within the company and demonstrated the flexibility of agile processes to officers and directors.  The projected five-year savings of this system was estimated in excess of $497,400. LSR was built with approximately 40,000 lines of C# code and 15,000 lines of TSQL.

·   Introduced and piloted an agile development effort to demonstrate the cost savings of this approach to software development.  The subsequent customer registration process was significantly streamlined and resulted in an extraordinary improvement in code quality.  Defect detection increased by more than 1,157% over previous releases.  Call center volume fell by a dramatic 30% and the cost savings to the company was in excess of several hundred thousand dollars within the first year of release, which was well above projected expectations.

·   Architected and implemented the idea of Quality Gates, a program designed to ensure that quality is built into code prior to developers checking it in.  Led the effort to define the tools and resources required to standardize static code analysis and code coverage across the company.  These efforts have significantly reduced the number of defects across the FedEx portfolio of products and have made sustainable improvements in speed to market.

·   Regularly discovered cross-site scripting and SQL injection vulnerabilities across dot com products and ensured that they were properly fixed.

·   Authored the Detailed Test Plan Specification (DTPS), which is now used as a template by all other quality assurance analysts within FedEx Services as a guide for preparing their test plans. 

·   Recognized as the quality assurance subject matter expert within the company.  Regularly provide guidance and direction to FedEx Directors and Senior Vice Presidents (SVP) on the nature of testing activities within the company. 

·   Awarded the Rising Star by Digital Access Marketing for excellence in teamwork, leadership, and technical prowess while acting as the test lead and coordinator for an agile project that significantly streamlined the customer registration experience and resulted in significant cost savings to the company.

·   Honorary recipient of the Five Star Award, an award for only the most prestigious individuals within FedEx who have demonstrated continuous excellence within IT.

 

Microsoft1/2001 – 7/2007

Redmond WA 

 

Major responsibilities included project management, developing test plans, providing test case development guidance, implementing and maintaining automation, leading the design and implementation of automation frameworks, conducting performance, stress, and reliability (PSR) tests, aggregating and analyzing defect metrics and test results, creating and testing software documentation, and coordinating test-related activities among various stakeholders and disciplines.  Proficient in C#, ASP.NET, design patterns, UML, and many other technologies.  Responsible for the concurrent management of three projects, nine full time employees, and twelve offshore vendors.

 

Project Manager:

 

·               Project manager for the testing of a variety of vertical solutions built using Microsoft BizTalk Server, Content Management Server, and Microsoft SQL Server.  Responsible for planning all test-related activities, providing test guidance and direction to ensure that all solutions and features were appropriately tested for functionality, globalization, localization, accessibility, security, scalability, and reliability, and that they met or exceeded stress and performance criteria. 

·               Project Manager for the testing of the content publishing platform infrastructure that was used by virtually all MSN (*.msn) and Windows Live (*.live) domains.  Worked on Windows Live 2.0 deliverables for customer signup, beta participation, and merchandising. 

·               Performed release management functions and developed a comprehensive tracking document for measuring the quality of a project during the software development lifecycle (SDLC).

·               Developed master test plan and test design specification templates.

·               Served as the principal test lead for Microsoft’s Billing and Account Management (BAM) system.  Managed the testing of three other web applications, including CD Order, Member Center, and Web-Based User Management (WBUM). 

·               Spearheaded the effort to integrate public newsgroup forums into the division as part of an effort to open a direct line of communication with the customer. 

 

Software Architect:

 

·               Primary architect for the development of the content publishing platform automation framework.  Internally referred to as the Merchandising Automation Framework (MAF), this object-oriented library was comprised of more than 17,617 lines of code and was instrumental in allowing testers to effortlessly implement approximately 70% of 1,100 test cases in less than three months.  Prior to the development of this framework, all testing was done manually.  This framework significantly increased the productivity of the division and singularly allowed the product team to achieve 67% code coverage in a very short period of time.  Most noteworthy, however, is that the framework was recognized as the best test code that had ever been developed as part of a product team across the division.

·               Developed a middle-tier web services architecture for providing dependency update information, so automation could reliably determine whether to proceed or pause while dependent services were unavailable. 

·               Served as one of several architects and developers of the Echo automation framework, an object-oriented framework that provides comprehensive support for automating Win 32 and web applications.  This framework was used by more than 30 teams (220 testers) across Microsoft and was at the core of test code automation. 

·               Chairman of the Windows Live Experience Security Working Group, responsible for unifying the disparate security efforts of other teams and individuals across the division.  Additional responsibilities included documenting best practices, providing training material for new hires, ensuring uniform security testing practices were being adhered to across product teams, and outlining educational requirements and resources.

 

 

United States Navy5/1993 – 10/2000

 

Software Development & Cryptology:

 

Served as a United States Naval cryptologic officer (1610) for 7 ½ years.  Cleared for Top Secret information and held a clearance for access to Sensitive Compartmented Information (SCI).  Acted as the Contracting Officer’s Technical Representative (COTR) for the Naval Information Warfare Agency (NIWA) for a period of 1 ½ years.  Major responsibilities included black-box project management, the draft and execution of government contracts, and providing guidance and direction on software development for multiple projects.

 

Other noteworthy accomplishments included the following:

 

·   As the assistant training officer, led the architecture and development of an advanced CBT (computer-based training) system to support the fleet certification process for more than 500 sailors.  Prior to this system, the certification pass rate was approximately 60%.  After the system deployed, the pass rate increased to 85%.

·   Developed a real-time system for processing aviation safety assessment questionnaires required of all pilots as part of their post-flight debriefing process.  Using Java, JDBC, and SQL Server, this system aggregated questionnaire data that had originally been mailed back to the School of Aviation Safety at the Naval Postgraduate School.  Consequently, this work eliminated the need for survey mailings and allowed tactical commanders the ability to assess the safety readiness of their squadrons.  Called back to the Naval Postgraduate School (on behalf of the sponsor) to complement this system with an intuitive ASP application that allowed tactical commanders to dig further into understanding the data.

·   Certified as a Combat Information Center Warfare Officer (CICWO) aboard the USS Hewitt (DD-966).  Made numerous deployments as the SSES Cryptologic Division Officer, leading and coordinating collection efforts in accordance with USSS directives. 

·   Awarded a Naval Commendation Medal (NCM) and Navy Achievement Medal (NAM) during service.

 

Consultant1/1999 – 9/2000

 

Acted as lead developer and consultant for Framab USA and Cobalt Internet Solutions for two years.  Led the development and testing of numerous web-based applications using a variety of technologies (Java, Javascript, T-SQL).  Developed, maintained, and ensured the normalization of SQL Server databases.  Familiar with database modeling tools such as ER Win.

 

EDUCATION

MSCS, Naval Postgraduate School, March 1999

B.S. Computer Mathematics, University of Pennsylvania, May 1993

 

PUBLICATIONS

· Authored the book Securing E-Business Applications and Communications [ISBN 0849309638], June 2001.
 

· Co-authored the book Learn Encryption Techniques with BASIC and C++ [ISBN: 1556225989], January 1999.  Provided all of the C++ examples in this book.

 

· Author of numerous technical articles, including

 

Ø        “Creating a 3-Tier RDBMS application using Java and JDBCTM”

Ø        “Password Security”

Ø        “Distributed Computing Using the Simple Object Access Protocol”

Ø        “A Methodical Approach to Software Testing”

Ø        “Integrating Cryptographic Support into Your Windows Applications”

Ø        “Windows Management and Instrumentation”

Ø        “Transitioning to .NET”

Ø        “Stack-Based Buffer Overflows”

Ø        “Safeguarding Web Content Using Internet Information Server (IIS)”

Ø        “The Basics of SQL Injection Attacks”

Ø        “Steps to Identifying and Preventing Cross Site Scripting (XSS) Attacks”

 

All articles were published by Auerbach Publications.

 

· Master’s thesis was entitled “Automating the Aviation Command Safety Assessment Survey as an Enterprise Information System (EIS)”, published and available through the Northern Light special collection.

 

CERTIFICATIONS

 

· Brainbench Master ASP.NET certification completed on May 29, 2008.  Other Brainbench certifications include Master C# and OOP concepts.

· Attained Microsoft Certified Professional (MCP) status in Windows NT Server 4.0 on October 3, 1998.

 

SOFTWARE

 

Languages: HTML, DHTML, C#, ASP.NET, Visual Basic, VBScript, Javascript, Java
Operating Systems: Windows 2000/XP/Windows Server 2003/Vista/Windows 7
Databases: Microsoft Access, Microsoft SQL Server 2000/2005
Technologies: JDBC, RMI, Microsoft Internet Information Server (IIS), SQL Server Reporting Services (SSRS)

Productivity: Microsoft Office, Microsoft Visio, Microsoft Project, Microsoft PowerPoint, Microsoft One Note, Mercury Quality Center, Quick Test Professional

 

REFERENCES

 

Rosemary Wenchel

Director, Department of Homeland Security

3803 Blackthorn St
Chevy Chase, MD 20815-4905
Phone: (301) 654-1149

 

Abraham Thompson

CDR, USN

abe.thompson@navy.mil

901-275-5750

 

Steve Fonzo

Manager, Information Technology

20 FedEx Parkway

Memphis, TN 38017

Phone: (901) 412-3066

 

 

Jonathan Kruljac

Development Manager, Vertafore
6611 159th Ave NE
Redmond, WA 98052
Phone: (425) 458-1994